We've got you covered.
Watch not keeping time properly? Noticed a manufacturer's defect in your purchase? Fret not, for you're in good hands with our very own in-house warranty. 32° Watches covers all watches sold through our site with a limited warranty for a period of 1 - 5 years, so you can have peace of mind shopping with us.
Warranty claim is quick and simple, just email our staff at [email protected] and we'll get you a replacement or your watch repaired as soon as we can.
My watch got eaten by a bear/ run over by a train/ dropped into a volcano. Can I do a warranty claim?
Much as we would like to help you there, our limited warranty does not cover everything that might happen to your watch. This includes but is not limited to:
- External wear-and-tear from normal usage
- Water/moisture damage to non-water-resistant watches
- Damage to the watch case, bezel, crown/stem, crystal, watch bracelet or any other physical user-inflicted damage to the watch.
- Damage caused by physical impacts or abuse of the watch (This includes being run over by a train, yes).
- Any loss of gems/stones from the exterior of the watch
- Any modifications or servicing done by 3rd party personnel will void the warranty (trust us, we are watch fanatics, we'll know).
- Usage of water-resistant watches outside of manufacturer's guidelines/ water damage from improperly screwed-in crown stem
Should you still have any doubts about our warranty, please do not hesitate to contact our ever-friendly staff and we'll be pleased to answer your questions.